CUSTOMER SERVICE IS EVERYBODY’S BUSINESS

The old school of thought was that customer service was the responsibility of the customer service representative or the complaint department. In today’s service-driven economy, however, companies have come to realize that customer service is everyone’s business. Every individual in a company is either serving a customer or serving someone whose job is to serve the customer.

In order to do the best possible job of serving customers, it‘s important that you work well with your fellow employees. That means being a good team player, working with customers is not a trait anybody is born with but a skill you must learn. Although it is true that some people are naturally better at working with the public than others, everyone can learn how to communicate with customers and how to help them meet their needs. The key to success in your job is knowing what your customers expect, how to keep them happy and how to deal with them.

As a customer service employee, you come in contact with hundreds of people everyday. It can be either a challenging or rewarding job, or you can find it difficult and impossible. How you view your job will depend on your attitude and the skills you develop to do it better.

As in any job, you attitude about your work will also affect other areas of your life Therefore, it is important that you are happy with what you do. If your experiences with customers are positive you will have a positive outlook on your job, and it will affect your overall satisfaction with your life. If, on the other hand, they are negative, they will cloud your overall perspective.